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I've put in my registration twice now and I still get a message to register.


Asked by
Roger Ray
2016/10/18 17:03
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I am running OS X 10.12 on a MacBook Pro. I installed your Reviversoft software the Mac. I paid my money and received a registration number. I have entered that number twice but the program keeps asking me to register to get full functionality. What may I be doing wrong.
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Answered by
Lokesh Yadav
2016/10/19 08:54

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Hi Roger,

There are some common reasons why this registration issue might happen and I have listed them below:
  1. If you copy a space at the start or end of the license code, it will cause the license code not to work.
  2. If you are using the license details from a different product, you will be unable to complete the activation. All ReviverSoft products are different and require separate purchases and licenses. You need a license code for your purchased product only.
  3. If you have typed in the license code incorrectly, it will not work. In order to avoid this, you should copy the complete license code from your purchase confirmation email and then paste it directly into the activation window.
  4. Do ensure that your internet connection is working correctly and that you have checked your firewall settings. You can either temporarily disable your firewall or add an exception for the Reviversoft product.
  5. Do a check of your computer’s date and time. An incorrect date might cause the reviversoft server system to think that your license code has already expired.
Please cross check if you are not having registration issue due to the above mentioned reasons.

Also, I want to tell you that the Licence key for Reviversoft product would not work if you have used it on any other PC previously. As you are saying you have reinstalled your machine and thus it might happen that it is being counted as more than a single time.

If you need further assistance, you can contact support team from the link below.

http://reviversoft.c...


Thanks,
Lokesh
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2016/10/19 02:22

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Hi Roger,

Thank you for posting your concern's here.

I am sorry to hear about the activation issue.

Please contact Reviversoft support team at support@reviversoft.com for further assistance regarding your concern.

You can also contact support from the link provided below.

http://reviversoft.c...


We look forward to hearing from you.

Sincerely,

Christian
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