It could be that your driver is currently incompatible with your other services, hardware, etc.

When you say it 'crashes' I need a bit more information. Are you getting a Blue Screen of Death? If so what's the error message?

You can try to restore to an earlier point using Windows System Restore. See if that helps get you at least to a bootable state. If not, then you can always try booting into Safe Mode to see if this works.

Final option would be to re-format the PC. Ensuring that you're using a snapshot utility like Windows System Restore, or an alternative like Comodo Time Machine or Rollback Rx to restore back in case this happens again. Just be sure to take a snapshot before you install the update.

Hi Johnny,

You can try the below steps to solve this problem:

1. Obtain a trusted anti-virus ( a full version please). Run a full scan. If it does not find anything important go search McAfee Stinger Tool. It is a free tool provided by McAfee and it searches for spyware and rootkit.

2. To use the Windows Event Viewer, click on the 'Start' button and select the 'Control Panel' option.

• Select the 'System and Maintenance' category and proceed to the Administrative tools. Double click the 'Event Viewer' to launch a new window.
• Look under the Windows logs and click on the 'System' tab. Review the list for the presence of red error icons as well as exclamation icons which are sure signs of software problems.
• To resolve the issue, click the 'Problem and Reports' option under System and Maintenance. View the problem history and check for possible solutions.
• In some instances, the cause of the computer crash is a corrupted or obsolete device driver. This problem can be resolved by clicking on the 'Start' button and opening the 'Control Panel' option.
• Choose the 'System' option and click on the 'Hardware' tab. Click the 'Device Manager' button which will display a list of hardware drivers installed in the machine.
• Right click on the driver with an exclamation point and choose 'Properties'. Select the 'Driver' tab and click on the 'Update Driver' button to allow for the checking of an updated device driver. Make sure that an active Internet connection is available.

I hope this helps.

Regards,
Lokesh