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I have quick heal in my laptop but it has deleted my important text files saying it is malware. What can I d?


Asked by
Percy Yeng
2016/05/29 21:22
0 Like It
Quick heal is worst anti virus I have ever used.
I can't figure out a virus and finally deletes my file.
This is a real problem. Is there any way to get my file back
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Answered by
Lokesh Yadav
2016/06/06 09:43
Hi Percy,

Probably infected files may be detected and quarantined by a Virus Scan task, or by File Anti-Virus, Mail Anti-Virus, and Proactive Defense.

Files are moved (not copied) into Quarantine
. It means that the files is deleted from a disc or an e-mail and saved in the quarantine folder.

Quarantined files are stored in internal binary formats. So they cannot be a threat.

What can be done with quarantined objects:
  • Add files that you suspect to be infected with viruses;
  • Scan and disinfect all quarantined suspicious files using the actual database;
  • Restore files into a user-specified folder or into the folder from which they were moved into quarantine (by default);
  • Delete quarantined objects or groups of objects.

Do the following steps to get your files back:

Click on Quarantine from Quick Heal Integrated Scanner-Utility. You can perform the following tasks with the Quarantine feature:

Add - a file to Quarantine.

Remove (Delete) - a File from Quarantine.

Remove All - the files from Quarantine.

Restore - a file from Quarantine to its original location.

Choose the Restore option to get them back.

I hope this helps.

Regards,
Lokesh


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2016/05/31 01:44

0 votes

0
0
Hi Percy ,

I am sorry to hear about the problem you are experiencing and am eager to help you.

However, we need a little more information to be able to assist you. Could you please provide specific details of the problem?

Screenshots of the problem would also be helpful.

Hope to hear from you soon.

Sincerely,

Christian
Cancel
Cancel

 
2016/05/31 01:44

0 votes

0
0
Hi Percy ,

I am sorry to hear about the problem you are experiencing and am eager to help you.

However, we need a little more information to be able to assist you. Could you please provide specific details of the problem?

Screenshots of the problem would also be helpful.

Hope to hear from you soon.

Sincerely,

Christian
Cancel
Cancel

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