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Printer abruptly started malfunctioning and nowadays not even detecting in laptop.

Asked by
Gunjan Jain
2018/01/13 16:29
0 Like It
I installed it around 3 months ago and the problem started coming a week ago. I don't know the exact issue as well. But most probably it is a software issue.
Operating System:
Windows 7
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Answered by
Lokesh Yadav
2018/01/14 12:51

0 votes

Hi Gunjan,

if you are having issues with your printer, I would suggest you to first check if the issue is with the stuck queue.

The printer cannot print from a computer because a print job is stuck in the Windows print queue. This stuck print job cannot be canceled or deleted and prevents further print jobs from printing. This issue can occur due to a variety of reasons, such as power outages, but always involves the print job spooling process in Windows.

You can follow the below fixes to resolve this issue:

Fix 1: Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.
  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
  2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
  3. Open Windows Services using one of the following methods:
    • Search Windows for services, and click Services in the list of results.
    • On your keyboard, press Windows key + R, type services.msc in the window that opens, and then click OK.
  4. Scroll through the list of services and find the name Print Spooler.
  5. Right-click Print Spooler and select Stop. Service window the Print Spooler service selected from the Name list and the Stop selection called out.
  6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
  7. Delete all files inside the PRINTERS folder.
  8. Shut down your computer from Windows.
  9. Turn on the printer using the power button on the printer.
  10. Turn on the computer and wait for Windows to open.
Fix 2: Reinstall printer
If print jobs continue to get stuck when printing, reset the printing software system files by removing and reinstalling the print driver.
  1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer.
  2. Search Windows for devices and click Devices and Printers in the list of results.
  3. Right-click the icon for your printer, and click Remove Device.
  4. The computer uninstalls the printer software.
  5. Restart the computer.
  6. Then Install the software according to the instructions on the official website.
Fix 3: Use SFC
The Window print spooler service is comprised of system files. Use System File Checker to detect any issues with system files and perform repairs.
To run System File Checker, open a command prompt and enter the following into the command line:

SFC /scannow
Command prompt window showing the progress of system file checker

I hope this helps in resolving the issue.


2018/01/14 09:43

0 votes

Hi Gunjan,

Thank you for posting your query here and I am sorry to hear about the printer issue you are experiencing.

I suggest checking the following things listed below.
  • Printer connection
Please check and make sure that your printer connection has been connected properly. Check if your printer is plugged into the power supply and the printer cord is connected to your PC properly.
  • Troubleshoot your printer device
If you are sure that the cord and your power supply to your printer is working properly and still experiencing the issue, you may need to run the printer troubleshooter by following the steps given below.
  1. Please go to your start menu, on search box, please type, Control panel and select the application.
  2. Under control panel, navigate on Hardware and Sound option, and select View devices and printers.
  3. Once selected, you will be able to see lists of devices; including your printer, right-click your printer device then select troubleshoot option.
  • Printer auto-fix tool from Microsoft
If none of the solutions above works for you. Microsoft has actually released a tool to fix this specific issue, please download the tool from the link below and run it.

After clicking the link given above, you will be able to download the tool, run it on your computer and follow the on-screen instructions to fix the issue.
  • Download the latest device driver.
If you are still unable to use your printer, your printer may need a new driver.

To manually update your printer’s driver:
  1. Please go to your start menu, type device manager and select the app.
  2. Once selected, you will be able to see the Device manager’s interface and under it, please expand the printer queues > select and right-click your printer > choose Update Driver Software
  3. Kindly then select the Search automatically… option.
If you are having a hard time following the solutions provided above, I highly suggest using our driver updater tool which is DriverReviver.

Driver Reviver can quickly and easily update your printer drivers to fix the issue and restore optimum performance of your PC and its hardware and extend its life.

Once you visit the link provided above, you will be able to see more of DriverReviver and download it.

For other printer issues, fixes here:

I hope this helps!

If you have any other questions, please let me know.

Best Regards,


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