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Is it my battery , power cord or internal?


Asked by
April Brunet
2017/10/12 16:51
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I can plug my laptop in with no battery and it works. Also i can run it with the battery and the power cord holds the remaining charge on the battery, but it won't charge. It says plugged in not charging. Do i need a new battery?
Operating System:
Windows 8.1
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Hello April,

Thank you for posting your concern here.

I am sorry to hear about the issue you are experiencing.

I would suggest the following resolutions given below.
  • Check your connector/Laptop Charger
If you have an extra laptop you may test your charger to the other one and if it does not work then you need to buy or fix your connector or charger.
  • Test your battery
Same as the instructions above, please do try to test if your battery is working properly.
  • Update your System Drivers
Please go to your Device Manager> Batteries> you should see three items, one for the battery, another for the charger, and a third listed as Microsoft ACPI Compliant Control Method Battery. Open each object, you will be able to see Properties window. Under the "Driver" tab, you'll see a button labeled Update Driver, please select this option.

If you have any other questions, please let us know.

I hope this helps the issue you are having.

Have a great day.

Best Regards,

Christian
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