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The printer does not communicate with the PC.

2017/12/07 16:30
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Operating System:
Windows 7
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Answered by
Lokesh Yadav
2017/12/26 13:22

Hi Santo,

Please follow the below steps to resolve the issue.
  1. Restart the computer, printer, and router.
  2. Manually connect the printer to your network.
  3. Temporarily disable firewall software on the computer.
  4. Uninstall and reinstall the HP driver and software.
Step 1: Restart the computer, printer, and router
    1. Restart the computer, printer, and router to resolve any error states present during the printer setup.
    2. Disconnect the power cord from the router.
    3. Turn off the printer.
    4. Close all running programs on your computer, including the HP software installation window, then shut down the computer.
    5. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
    6. Turn on the printer.
    7. Turn on the computer.
    8. Try installing the HP driver and software again.
    Step 2: Check the network and printer connection status
    1. Confirm that the printer is ready for the network setup.
      • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is either on and steady, or blinking.
      • Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.

        Connect the Ethernet cable to the printer and to the router
    2. On the computer, mouse over the network icon in the notification area to view the network name and status of the connection.If you have a dual band router, make sure it is set to the 2.4 GHz band. If your router is set to the 5 GHz band, the printer cannot connect to the network.
    3. If you are using a Virtual Private Network (VPN), disconnect from it when installing the printer.Example of the Wireless icon showing the network name and connection status
    • If the network shown is not yours (for instance, if you connected to a neighbor's or guest network), you must reconnect to your own network to complete the printer setup.
    • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
    • If the network status is not connected, confirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.
    • If an Airplane icon displays, click the icon, slide the Airplane mode slider to Off, then connect to your wireless network.Figure : Example of Airplane mode enabled
      Image: Example of Airplane mode enabled
  • Step 3: Temporarily disable firewall software on the computer

    1. Return to the Print and Scan Doctor window, and then click Network.
      Click Network in the HP Print and Scan Doctor window.
    2. In the drop-down menu, click Troubleshooting Firewalls.
      Click Troubleshooting Firewalls in the drop-down menu.
    3. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.
      Image: Example of the Advanced Info window
    4. Try installing the HP driver and software again.
      • If the installation completed, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the Print and Scan Doctor.
      • If the installation failed, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, then continue to the next step.
    Step 6: Uninstall the HP driver and software
    Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.
    1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
    2. Search Windows for programs and features, then click Programs and Features in the list of results.
    3. In the list of installed programs, click your HP printer name, then click Uninstall or Yes.
    4. Follow the on-screen instructions to complete the software removal.
    5. Restart the computer.
    I hope this helps.



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