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Reviversoft keeps asking me to buy an extra license when it has only ever run on the one machine


Asked by
Peter Cooper
2013/12/13 08:15
1 Likes It
It thinks that I am running reviversoft on two machines & won't carry out repairs. In fact, all I have done is hooked in an extra external hard drive
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Answered by
Nish
2013/12/13 15:35
Hi Peter,

It looks like your External hard drive is affecting the license status of the product.

This is because our product checks your PC\'s hard drive setup (among other hardware parameters) to identify your PC and associate it correctly with your license key. We\'re constantly improving our license checking system to eliminate such problems.

Fortunately, this can be resolved quickly. All you need to do is contact our dedicated support team using the form below and explain the problem you\'re having and include your purchase details:

http://www.reviversoft.com/support/contact/

They will be happy to reset your license and help you reactivate the product right away.

I also recommend that you turn off your External Hard drive temporarily before you use the ReviverSoft product.

Hope this helps.

James


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Answered by
Lokesh Yadav
2017/04/01 07:29

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Hi Peter,

Please note that you have paid for a 1 time payment which includes a complete 1 year subscription of Reviversoft product. It will be a single licence and can be installed on 1 machine only.
Purchase and registration of PC Reviver includes 12 months of:
  • Unlimited use on 1 PC
  • Unlimited products updates and upgrades
  • Unlimited premium support.
Your software's license code is associated to the computer’s hardware and system configuration when you activate it. The license status may get affected when you make changes to your computer's hardware and Operating System, or when you replace it with a new computer.

So Product key for the Reviversoft product you have bought will not work on any other PC except the one on which it has been installed.

If you need further assistance, you can contact support team from the link below and they will be happy to assist you in this regard.

http://reviversoft.c...


I hope it helps.

Regards,
Lokesh
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