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Is it my battery , power cord or internal?

Asked by
April Brunet
2017/10/12 16:51
0 Like It
I can plug my laptop in with no battery and it works. Also i can run it with the battery and the power cord holds the remaining charge on the battery, but it won't charge. It says plugged in not charging. Do i need a new battery?
Operating System:
Windows 8.1
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best answer

Hello April,

Thank you for posting your concern here.

I am sorry to hear about the issue you are experiencing.

I would suggest the following resolutions given below.
  • Check your connector/Laptop Charger
If you have an extra laptop you may test your charger to the other one and if it does not work then you need to buy or fix your connector or charger.
  • Test your battery
Same as the instructions above, please do try to test if your battery is working properly.
  • Update your System Drivers
Please go to your Device Manager> Batteries> you should see three items, one for the battery, another for the charger, and a third listed as Microsoft ACPI Compliant Control Method Battery. Open each object, you will be able to see Properties window. Under the "Driver" tab, you'll see a button labeled Update Driver, please select this option.

If you have any other questions, please let us know.

I hope this helps the issue you are having.

Have a great day.

Best Regards,


Answered by
Lokesh Yadav
2017/11/02 05:07

0 votes

Hi April,

If your battery is not charging, please use the below steps to fix the issue.

Step 1: Check the AC adapter and verify removable cord is fully inserted.
Make sure that the battery is properly seated in its compartment, and that there is nothing wrong with either the battery or laptop contact points. Finally, find out whether the problem doesn't lie with the laptop at all: Try plugging the power cord into a different outlet to see if you've got a short or a blown fuse.

Step 2: Check the Connector
When you plug in the laptop's power connector, the connection should be fairly solid. If it's suddenly wobbly or loose, or if the receiving socket gives when it should stay firm, the power jack may have broken inside the chassis. Are there discolorations or any sort of burning smell? If there seems to be any damage to the power connector, repairs will be in order.

Step 3: Check Your Settings
  1. In the Control Panel, open up the Power Options. 
  2. Open the plan settings and visually check that all are properly set. 
  3. Be on the lookout for incorrect settings for the battery, display, and sleep options. 
  4. For example, your battery settings may cause trouble if you set the computer to shut down when the battery level drops too low or set the low battery level at too high a percentage.
Windows Power Management
You can also assign actions like sleep and shut down when your lid is closed or the power button is pressed.
If these settings have been changed, it's easy to suspect a power malfunction even though there's no physical problem with the battery or charging cable. 
The easiest way to make sure that your settings aren't causing problems is to restore the power profile to default settings.

Step 4: Update Your Drivers
  1. Open the Device Manager. 
  2. Under "Batteries" you should see three items, one for the battery, another for the charger, and a third listed as "Microsoft ACPI Compliant Control Method Battery". 
  3. Open each item, which will bring up a Properties window. Under the "Driver" tab, you'll see a button labeled "Update Driver." 
  4. Go through the driver update process for all three. 
  5. Once the drivers are all up to date, reboot the laptop and plug it in again. If this doesn't resolve the problem, uninstall "Microsoft ACPI Compliant Control Method Battery" completely and reboot.
Windows Power Management

Step 5: If all the above steps are not working, then the battery is faulty and it needs to be replaced.

I hope this helps.



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