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Can not start the program


2017/04/03 09:42
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How do I get my money back with your 30 day money back guarantee
________________________________________
asked by
Mr. Council
Ref code Cleverbridge ref no XXXXXXXXX
   
Errors After the download of PC Reviver just got problems, the program does not start !!
My Security Eset Smart Security provides various alerts for your program. Even if I temporarily turn off downloading it will not start PC Reviver program. After hours of frustration I have now decided to ask for my money back.
My Address is Mr. Council
                        Zuiderzeestraat 70 3363CZ Sliedrecht
NL71 INGB account 0000 3135 07
5 days ago
no constant
The program can not start errors
Operating System:
Windows 10
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best answer

 
Answered by
Lokesh Yadav
16 days ago
Hi Marinus,

I would like to tell you that we are aware of the issue we are having with Kaspersky, our program has been detected as potential unwanted software or PUP. However, I'd like to clarify that PUP is not a virus and our program is not a virus either.

Rest assured that all products are safe and secure to use. This detection is often happened which is called "False positive detection".

A false positive is an error in some evaluation process in which a condition tested for is mistakenly found to have been detected. On the other hand, you may have downloaded the file from a company you trust.
For example, you might one day download the latest version of software from a reputable company and see a message on the download page saying “Note: Norton Antivirus currently says this file is malicious, but that’s a false positive. We’re working on fixing it.”

For the meantime, the current remedy to this issue is to set our product to exclusions in your antivirus/anti-malware scan/real-time scan configuration settings.

If you require additional assistance, please contact support team at the link below:

Support

Also, please do not disclose your licence details here as it can be misused by someone else.

Regards,
Lokesh


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